RegionalOne Credit Union

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Victoria's largest regionally-based credit union, RegionalOne Credit Union, deployed Australia Post VIP Online Security to provide its members with a visibly secure and trustworthy access method for its growing portfolio of online banking services. VeriSign® partnered with Australia Post and leading retail banking software supplier Ultradata Australia Pty Ltd, to create Australia Post VIP Online Security.

By deploying the VIP solution we've been able to verifiably establish to our members that we're serious about leveraging technology, and that we're ahead of the pack. It's been a very public way of showing that we do care about protecting each client's assets by delivering a trusted and safe online experience. It's another proof-point that we're doing everything we can to lookout for our customers' online security.

Robert Moore,
Deputy Chief Executive Officer,
RegionalOne Credit Union

Industry

• Financial Services

Challenges

• RegionalOne wanted to create a dependable and easy-to-use online banking platform that is secure and instills confidence in staff and members.
• The credit union aimed to comply with regional legislation that imposed additional mandates on the handling and validation of user information.
• RegionalOne wanted to identify a solution that was efficient to implement and had minimal impact on branch staff, allowing them to focus on member interactions.

Solution

• VeriSign® Identity Protection Authentication Service
• VeriSign® Identity Protection Security Token

Results

• Solution visibly demonstrates that RegionalOne is utilising leading-edge technology for the benefit of its customers&endash;instilling confidence and trust in online banking services.
• Token users have noted how easy they are to use and they appreciate the enhanced identity protection.
• Implementation was achieved with nominal impact on branch staff, permitting them to stay focused on core competencies and